FAQ
Answers to your questions
Everything you might want to know before getting started. Still curious? Our team is one message away.
Getting started
Any business that rents items and expects them back — apparel and bridal, cameras and AV, tools and equipment, party and events, bikes and mobility, and sports and outdoor.
Most teams are live in a day. Import your catalogue, invite your team and publish the storefront yourself — or let our team help with migration.
Yes. Every plan includes a free 14-day trial with no credit card required.
No. Use RentalQ purely for operations, or switch on the built-in storefront and share your booking link. Either way, availability stays in sync.
Features & workflow
Every channel — walk-ins, phone and the online storefront — reads and writes to one shared calendar. Conflicts and buffers are blocked automatically.
Yes. Customers can request a hold or booking from your storefront and pay deposits online. Your team keeps final confirmation in its hands.
Capture photos, checklists and signatures on pickup and return. Damage, late fees and deposits are recorded against the booking automatically.
Growth supports up to three locations and Scale is unlimited, with role-based access so each team sees what it needs.
Pricing & billing
Never. You pay a simple subscription — unlimited bookings are included on every plan.
Yes, any time. Upgrades and downgrades are prorated automatically, and there are no long-term contracts.
You own your data. Export your catalogue, customers and booking history at any time in standard formats.
Security & support
RentalQ runs on encrypted infrastructure with regular backups, least-privilege access and audit trails on every booking and custody event.
Email support on Starter, priority support on Growth, and a dedicated success manager with SLAs on Scale.
Yes. The Scale plan includes API access, webhooks and data export for custom integrations.
Get started
Bring calm to your rental operations.
Book a 20-minute walkthrough. We will map your catalogue, availability and custody flow to RentalQ — no commitment required.